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Technical Support
First Line Support
Technical Support is available to all users of the SICK Vision technology.
All 1st line technical support should always go to your local SICK Subsidiary first hand.
Below are contact information to dedicated 1st line support in North America and Germany. For the rest of the world, please contact your local SICK Subsidiary and ask for their vision specialist.
USA, Canada:
vision@sick.com
Germany:
machine-vision@sick.de
Second Line Support
For 2nd line technical support please send an e-mail to one of the below email addresses depending on which region you are situated in.
ACA, Application Center Asia
China, Korea, Malaysia, Singapore, Taiwan:
techsupport-vision@sick-aca.com
Or call our help desk, open during office hours
09.00 - 17.00 (GMT + 6) on:
+65 67 44 37 32
BU Vision
Sweden and rest of the world (Main support channel):
tech-support@sickivp.se
Or call our help desk, open during office hours
09.00 - 17.00 (GMT + 1) on:
+46 13 36 21 00
SICK Vision User Forum
At the SICK Vision User Forum you can share your experiences and learn from other fellow vision folks.
Application development support
SICK has a long experience in developing applications using the smart vision sensor technology. In addition we also cooperate with system integrators to help users to develop their applications.
If you are in need of application development support please contact us at:
tech-support@sickivp.se for further information.
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